This label machine has been extremely frustrating to use. It malfunctions more than it works but the issues are so inconsistent it is hard to figure out what needs to be adjusted. The manual it came with is extremely vague & doesn't detail the different settings or what they actually do. Customer service is horrible as it takes 1-3 days to get a response back from their technicians. I hope you aren't in a hurry. They also informed me their technical support no longer has phones so they don't even have the capability to help in real time.
Furthermore the diagram on the side of the machine instructing you how to thread it is an image that needs to be reversed or put on the other side of the machine. This machine is basically just good for dispensing labels but is so inconsistent that if you try to use it as intended you'll spend more time peeling off wrinkled labels than just doing it yourself.
Natalie 
