This machine was shipped with a 110V cord attached but needs 220V. We had the electrician install 220V outlet. We can't use our machine and are wasting money sending work out to be cut.
Service has been slow and through email. You send an email and get a formulaic response. Then a day later an email that reads in riddles:
"Thank you for your inquiry.
The department in charge has answered this: To connect to 220V electricity, not 110V. The motor of the 220V 60HZ motor must be 220V, 60HZ. Insufficient voltage of 110V will damage the motor.
If you have any questions, please feel free to contact us."
After asking for clarification, I received an email three days later telling me they would give me a solution. Then an email the next day telling me I would receive a replacement plug in 5-15 days. No offer to pay the electrician to replace it, no tracking number and no part received at this point. (It's been 22 days).
Update: We purchased this in August. On Sept. 4 I first wrote about our issue. On Oct. 11 we finally had a solution and they refunded us $516. We then hired an electrician to replace.
The operation of the machine has been rather intuitive, but we cannot switch from milimeters to inches and there is nothing on the internet to help with this.
dev 
