I got tired of having to keep track of opening and closing the coop door manually so I decided to get this automatic door even though it was a bit pricey. It worked fine for the months when it didn't rain, but after a couple of days of heavy rains it started to not work a couple nights and mornings until it just stopped working altogether. I really really liked this automatic door as far as functionality goes(I think it's by far the best chicken coop door on the market), but I didn't want to pay another $180 for a new one. Then I realized this had a 1 year warranty. I tried their web site and thought if nothing else maybe I can just buy a new drive train. Their customer service wanted to know what the problem was. He wasn't interested in selling me anything but figuring out what the problem was and just sending me a new drive train if the old one was defective which it turned to be. So he's sending me a new drive train free of charge. This was all done within a couple of hours in the middle of the night(what?!) like 4am. I've never experienced this level of customer service before. It's like next level. There are other chicken doors in the market, but what you get with this product isn't just a great product but awesome customer service and support. That alone us worth the price.