I have asked to send it back after having to tighten down water pump as I received the unit. As most stated packing typically comes in damaged but wasn’t a big deal. Unfortunately after having a hard time sending back the next item I bought that did not function I am nervous that if I have any further issues I will be stuck with something I can’t fix or sell seeing as returning items is seeming more unlikely each passing day as I’ve been given this endless loop of customer service with no resolve. As a new start up company I trusted this company since I’ve used their jackhammer over the years and to my surprise no issues. But after seeing how vevor has handled things when issues do arise I will no longer be trusting their business any longer. If you are a small engines tech or handy enough to fix things you can get your moneys worth out of their products but if you are stuck outside like me in 100 plus degree weather, I don’t have the patience to keep maintaining my maintenance tools while providing maintenance services.