Not only is this trampoline good quality and safe for my young toddler, their customer service is truly superb. I say that with the full force of truth.
We got this two years ago and almost immediately after we got it up a hurricane hit and the top poles got damaged from high winds slamming it into our fence. (We hadn’t had the chance to secure it to the ground at that point yet) That was the first time we contacted their customer service. They were quick to answer and send us replacement parts for the damaged parts.
This second time around, we moved across the country and disassembled the trampoline to take it with us, damaging one of the T connector joints in the process, completely at our fault. The part is metal and we managed to bend the opening, so the bottom pole couldn’t fit through it when we went to reassemble.
I contacted customer service and within 24 hours they are going to send the replacement part, along with two extra.
Truly, in this day and age, I appreciate how amazing their customer service team is.
This is a company you can trust. To me, that is everything.
Vanessa Rose 
