Mine came from the MFG directly, so it won't show up as a verified purchase, and while they offer a user guide / manual, it is rudimentary at best, and really does NOT do a good job of walking you through a print and cut job. The process is as follows. Once your layout is done, and you make 100% the layout keeps your objeccts exactly the same print size as the original file, if you need to resize them do that in your graphics software... in the upper right hand corner on Windows anyway, there is a button UNDER to the X for exiting the program, that says Send To Device, click that, there will THEN be a dialog box for printing. Follow the prompts, and MAKE SURE your objects are being printed the same size as the original file or your cut will be anywhere but where you want it. Get your paper orientation and print quality set right. Once your print is done, on the right side you can see the outline of your cut job just below the thumbnail for printing, click that to get to the cut mode, set your settings needed there, affix your print to the cutting sheet, and follow the prompts. Be sure you set your paper type so that you get the right cutting depth. Once you get the hang of it, you will have a machine that will cut out your designs fast, clean, and effectively... So far I have about 10 heat transfers, 20 sheets of stickers and 2 sheets of sublimation transfers succesfully cut. This should make a good addition to my small business. I can honestly understand some folks frustration with this machine, particularly the software. The documentation is sparse, and does not cover MOST of the function of the software. If you aren't willing to fish around in the software for a while until you get a feel for it, you will end up frustrated. But if you are willing to experiment, and learn by doing, this is a good machine, that requires no stupid subscription to be able to actually use it.