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Welcome to VEVOR! Your satisfaction is our top priority, and we are fully committed to providing you with a seamless, worry-free shopping experience.
We stand firmly behind the quality of our products, which is why most items in their original condition can be returned or exchanged within 30 days of delivery. Additionally, for your long-term peace of mind, all our products come backed by a comprehensive standard 12-month manufacturer's warranty. Shop with confidence knowing that VEVOR is here to support you every step of the way.
Reach out to VEVOR support team via Contact Us page. Provide your order number and the reason for return. For damaged or defective items, please include clear photos or videos.
| Reason | Requirements |
|---|---|
| Damaged on Arrival | Provide photos of the item, SKU/Part Number, and shipping label. |
| Wrong Item Shipped | Provide photos of the item, SKU/Part Number, and shipping label. |
| Not as Described | Provide photos showing the discrepancy between the product and listing. |
| Quality Issues | Provide photos or videos to verify the defect |
| Missing Parts | Provide photos or videos to verify the missing components. |
Our VEVOR support team will review your request within 24 hours and propose a solution.
Once approved, you will receive a Prepaid Return Label via email. Print the label, securely pack the item, and drop it off at your nearest FedEx location.
Once received at our warehouse, refunds are processed within 48 hours.
Please note: Do not ship items back without authorization. Returns sent to the address on the original package will not be processed.
The time it takes for funds to appear in your account depends on your payment method.If you do not see the refund within the estimated time, please Contact Us or your card issuer.
| Payment Method | Estimated Refund Time |
|---|---|
| Credit Card | 3–15 business days after receiving the refund confirmation email |
| PayPal | 1–2 days after receiving the refund confirmation email. (In some cases, it may take up to 30 days depending on the financial institution.) |
| Klarna | Up to 14 days depending on your financial institution. |
| Afterpay | 3–5 days after receiving the refund confirmation email. |
While our standard return window is 30 days, we stand firmly behind the quality of our products with extended coverage for defects.
We accept returns or exchanges within 90 days of delivery for items with manufacturing defects, mechanical failures, or similar issues.
We provide free repair services for any manufacturing defect, mechanical failure, or similar issue that occurs during the warranty period. Please Contact Us for assistance.
Even after the warranty expires, VEVOR offers free technical support and paid repair services.
Don't worry if your standard warranty has expired! Join the VEVOR Protection Plan and unlock an extra 1, 2, or 3 years of coverage for your product. Facing an issue that isn't covered by the standard warranty? No stress—simply Click Here to easily start your claim.
Disclaimer: VEVOR reserves the right to the final interpretation of this Return and Refund Policy. If you have any questions, please do not hesitate to contact us.
