I've had it 6 months. it stopped making ice and started making this terribly loud squeal. I reached out to manufacturer support, they responded with a request for a video of the problem. I reached out to the seller, they responded with \"Dear customer Sorry for the inconvenience caused If the machine is used continuously for a long time, the freezing cylinder will fail, resulting in increased noise during operation. Press and hold the cleaning button to exit the cleaning mode, then turn off the machine, wait for the freeze inside the machine to completely melt, and let it sit for 1-2 hours before restarting. The device cannot be used continuously without stopping. It is recommended to stop and clean it every 4 hours of operation. Any questions, please feel free to ask me Have a great day Anne Customer Support\" I keep it clean, so I unplugged it overnight. Plugged back in, ran a cleaning cycle, then turned it on. It started dropping ice in under 20 minutes and after 2 days the problem has not returned (but also the outside temperature is not as cold as it was before the failure, I use the waterline fill option) This is a great ice maker, I am glad I have it. I was going to buy another one if Anne's suggestion didn't work
Trent Ayers 
Kya chapman 
