My granddaughters were so excited when they got this as a gift for Christmas! Unfortunately, it didn’t plump up the way it should have after we opened it up to expand. After a few days, I requested a return and the company reached out with some solutions to help it take shape and they worked! The key was getting it into a warm room with the wood burner, but they also suggested using a hair dryer or giving it a few more days to take shape on its own. Their suggestion worked and the girls are happy they get to keep their couch/fort!