I have packed over 2000 units with this. We got this and thought it was really slow. Contacted support and they gave us some pointers. It saves a lot of time. It is good value for money considering we are a small business. I was not sure if it was worth it but it has paid for itself several times over.
Might not be the most accurate. But for the money you can’t beat it verse paying 10 times the money for a more accurate one. I can fill 4 pound bags or 1 pound bags it takes a bit to dial it in but it’s within .2 at its worst. Usually within .05 accuracy. You have to make sure you remove the 4 nuts or the machine won’t work.
We're extremely happy with this machine... we've been able to triple our production capacity! It's easy to use and does exactly what it says it will do.
So following my previous comment, unable to reach the Customer care on phone. and over mail, they have an automated response and that is all the reply you get. Never Buy from this website.
Mancy 
