This ice machine is pretty easy to install and get started. It makes ice quickly, and seems to very sturdy and built well. Two major issues I have:
1. Storage capacity is definitely not 99 lbs. It's MAYBE 50 lbs. This hasn't been an issue for us yet because it makes ice quickly to refill the storage.
2. Programming for thicker cubes = sheets of ice that don't break apart. We use our ice for bar use and wanted it to be slightly thicker, but it created large chunks of the sheet that wouldn't break up into the individual cubes. I called customer support about the issue and didn't get any help. To solve I ended up reprogramming for thinner cubes.