This order process was good, Alberto called me serval times during the order and shipping process, letting me know where it was and when it was to arrive. He made a phone call a week after I had it to make sure everything was ok.
I love the machine, we did have a clicking sound but when I talked to Alberto, he provided the solution for that. After adding the little bit more sugar content and making the slushy less thick, the problem was solved.
The customer service provided by Alberto is great, I would defiantly recommend this machine if you are looking.