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VEVOR Commercial Ice Maker Machine, ETL Approved 400LBS/24H LCD Panel Commercial Ice Machine with 350LBS Storage for Home Bar Coffee Shop, SECOP Compressor, Air Cooled, Include Scoops & Water Filter

Customer Reviews for VEVOR Commercial Ice Maker Machine, ETL Approved 400LBS/24H LCD Panel Commercial Ice Machine with 350LBS Storage for Home Bar Coffee Shop, SECOP Compressor, Air Cooled, Include Scoops & Water Filter

Customer Reviews

Ratings by Features

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  • 4.7
  • 4.7
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68 Review(s)
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mike mike
owner
Ordered ice machine broke in one year and trying to get another and ended up paying full price. Got ice machine, but no bin. Nobody in help support could tell me where it was or when i will get the bin. Vevor will not give you a phone # or person to talk to in person. I got a number thru delivery people and Vevor's person said only way to help me was to gain access to my computer. Zoho Assist- remotesupport session with richardjames05500@gmail.com, when I stated I would not let him in my computer he stated he was going to hang up. I asked him if that was Vevor policy, which he said yes and hung up. Now I am hung out to dry.
Customer Service Reply: Dear valued customer,thank you for reaching out to us and sharing your concerns. We genuinely appreciate your feedback and understand how important it is for you to have a positive experience with our products or services. We encourage you to visit our website and navigate to the "Contact Us" page, where you can find various ways to get in touch with our dedicated customer support team. Our professionals are well-equipped to assist you and will work diligently to provide you with a satisfactory resolution.
Nick Nick
Manager
Bought last year May 2023. It went out 10/28/2024. Customer support said The order does not support after-sales service
evan reisfeld evan reisfeld
Boss
The machines pump stopped working. I need a new one. I can't figure out how to contact you because it's saying order numbers not good.
KARL LEWIS KARL LEWIS
Owner of alert plumbing
Best ice maker I've ever had. Or had to deal with. And expensive and works makes more ice than I can possibly use
iowaLacey iowaLacey
Restaurant Owner
I needed an ice machine quick! I checked other leading ice machine brands that were $3k+ and I was told it would be 5 weeks out before one could come in. That was not going to work for me. On a quick web search, my brother found Vevor. I was nervous to buy a brand that I had never heard of and also nervous to get a water cooled unit for the first time in 19 years. This unit was definately affordable and had wonderful reviews. It arrives in two different shipments approx. 24 hrs apart (for me). The shipping packaging is top notch and no joke. Removing the machine from the shipping crate took more time than it took to hook it all up and get it running. We did have to purchase a connector from our local Menards's, but other than that it was up and running in no time. Within the first 18 minutes for the first run, we had ice. I have had to adjust the ice thickness for our use at the pizza restaurant, but it has been working perfect. I am hoping we have no future issues because as of now (1 month of running the machine) we have had no issues and I recommend this product.
Kris Kris
Cfo
Great purchase works well easy to install fast service and fast delivery. Works well in industrial environments
NANCY WRIGHT NANCY WRIGHT
VERY QUICKLY
CAN A PERSON JUST ORDER THE TOP PART OF THIS ICE MAKER? OURS DOES NOT WORK ANYMORE
ab4bama ab4bama
Great Product overall
The ice machine and bin are of good quality and work well. IT produces a lot of ice and very quick. The included filter and piping is a bit cheap and very poor quality. I would recommend getting your own, as I could never get the supplied to stop leaking.
mil mil
manager
the fans go out soon low quality cooling fans if you replace them for a good quality fans the ice maker will work amazing.
Lou Lou
Love my new ice machine
This Ice machine is amazing, it was easy to set up and made ice within minutes. Out preforms my old machine by a mile.

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