Very nice hydraulic pump BUT the fittings on my pump were not SAE #6 as advertised. I ended up paying several hundred dollars for the local Parker hydraulic ship to make new fittings that worked. The pump had some sort of UK threaded ports and required very special fittings. Reached out to customer support which basically just responded with a bot saying that the correct fitting would be sent. Over 3 weeks later, 2 fittings arrived. The job has been completed long before then and I’m honestly not sure the fittings sent would have worked. My budget on the project was overshot by about $500 because of the error. Be very careful if you have a deadline or budget to make.
Customer Service Reply:
Hello, there. We are pleased to inform you that we have reached an agreement regarding your recent concern, and the issue has been finally resolved. We sincerely apologize for any inconvenience this situation may have caused you. If you have any further questions or need additional assistance, please do not hesitate to contact us. We value your feedback and appreciate your understanding and patience throughout this process.