I am pleased with this cutter. I am new to using vinyl cutters so It would have been nice to have an instruction booklet. I ruined several sheets of vinyl before I realized what I was doing wrong. Once I figured it out, it worked perfectly. My initial shipment was missing the roll holders, but I contacted the distributor via Amazon and they had them shipped immediately. The Signmaster software they offer with this cutter is great. It has functions such as cutting by color, which is something I didn’t expect. Again, if you are totally new to using vinyl cutter and it’s software, I would suggest looking a a few YouTube tutorials before getting started.