There were no written instructions included how to clean vinyl records. There was a single sheet of pictures showing various stages of assembly. It is supposed to clean 7-12 Inch records, but as most 7 Inch records have 1 1/2 Inch center holes, there are no provisions included to adapt them. Using a generic 1 1/2 Inch adapter, even adding water above the maximum fill line, the most inner grooves of a 7 Inch record is not covered. Allowing records to air dry in the provided rack drew dust in which accumulated on the stylus when playing the record. There is supposed to be 24/7 support, but when contacting online chat with my concerns, I was told that they would be forwarded to an engineer. I received an email later which didn't address all my concerns and questions. The email told me to contact Support again, which I did and they told me to refer to the email I received, which didn't cover all my concerns. The machine doesn't clean records as expected and the 24/7 Support is nil.