I emailed the seller with a few issues. It looked like I got a used one. The handle was bent, dings, chips, and paint sections missing. Half the hardware was missing having busted in the bag and the box being full of holes. Looks like it rolled around a lot. I'm assuming either a returned one was sent to me by mistake or the shipper didn't secure it properly.The seller was provided detailed images of the issues. I was offered a generous discount and replacement on the parts damaged or missing. Other than the condition it arrived in and being a little dinged up, the product is very heavy and sound. I'll be putting it to the test shortly, so far so good.