Love my heavy duty Waffle pro. I have had a 1 or a 2 Belgian Waffle maker and loved those. This is easier, faster and makes 4 great waffles. I practiced and even the first 4 which were too hot and too long were Just right :). Then more batter, lower temp and chocolate chips made perfect Waffles. The box is extremely heavy (commercial grade) and came with a slight chip in the metal part in the top see second picture. Not worth sending back but, didn’t make me thrilled to have that on my new item. I would buy again and I would recommend. I’m not compensated for this review.