Feedback: Instructions were minimal/inadequate product manual with no download option or self-serve videos, no one answered the phone number listed when we had issues, no immediate product support when there was a failure - had to message through FaceBook and wait, troubleshooting requires sending videos and waiting for written response/videos, to list a few. One of the motors failed after 3 days of use. The product delivers good slushy when it works but unlikely to support a small business serving slushies daily. Would recommend spending more on another product with better reviews and service.