This company has no customer support or service. It is like pulling teeth with no anesthesia to get an answer. I have an order of 4 tool balancers shipped to Akron, OH. Three of the four were delivered. The fourth one was in the Akron OH warehouse and was shipped to Groveport OH near Columbus OH 2 hours away. These people have no clue in conducting business the proper way. This will be the last time I do business with Vevor. Count on it.