This is my first soft serve ice cream machine, and it arrived in good condition, with only some comedic dings on one side. It’s heavy (~100lbs) but came well packaged. It’s pretty easy to clean and while the instruction manual is limited in helpfulness, the machine is pretty easy to figure out and use. I’ve used it now for about a month, and tested all the features and everything is working good so far. I will update if that changes and on the long-term reliability. It makes great soft serve ice cream and is fun and easy to use. I do wish it was easier to find replacement parts (for when parts wear out or break) but it appears you can find most of what you would need on AliExpress - it should be noted that Vevor includes some extra parts as well which is nice. Overall, I am happy with this purchase and machine. I recommend it and for the price I think it’s a great buy! I will post some videos on it on YouTube over the next month or so as I noticed there are almost no videos available online when researching. My go to soft serve is Frostline since I cannot find pre-made soft serve locally and some other brands of the power mix I’ve tried have a chemical flavor to the and for better ice cream I recommend using whole milk and some half-and-half.