I am a senior and WELL under 300 pounds. My arms do not fit on my sides when I sit in this chair, and I have to cross them across my chest. Not at all as described and does not work. Beware of their customer service. I entered the chat and was extremely professional in trying to solve the issue. they offered me $20 to keep it and said it would not be worth sending back due to the high cost of shipping (that would have to pay for). When I replied that I was unable to use it and was not interested in the twenty dollars offered - they ended the chat with no further conversation. Horrible company. Will be reaching out to the bbb.
Customer Service Reply:
Dear valued customer, we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.
Carolyn White 
no returns 
