I was hesitant at first because there were some negative reviews, but mostly good ones. I filled it to the max water line, filled up the containers and it started leaking out the front. It was no big deal, easy clean up. It kept the food heated great. My complaints are it has a dent on the back corner but so far, it's only cosmetic. My biggest complaint is that it's made in CHINA!! I won't buy anything from Vevor again because of that. The dent may have been caused during shipment. But if Vevor only sells items made in China, then I will choose to shop elsewhere.