I bought this bike for work commute, cut the travel time from 45-60 minutes to 20-30 minutes
I have had 2 issues so far, I had a bad crash and the rear-left wheel frame bent. The other issue was one of the chain links breaking in 2. Both times I called the customer service phone number and they supplied the new parts quite quickly after a few questions.
Now the instruction manual is in need of a rewrite. I have 2 parents in "putting things together" occupations, and they both has some difficulty understanding the manual. If you are not in an occupation that you put things together, I would ask a bike shop near you for help.