The shipment arrived on time. The order of 2 was shipped separately but arrived the same day. Box 1 was in perfect condition and packed tightly. All pieces are good quality, minor defects in wood and it has a salt coating (from the wood drying process?) on it. I'll rinse and wipe everything before assembly. Box 2 had minor corner damage but the queen excluder, top cover and one box joint were damaged and unusable.
I've contacted customer service. They responded to my initial complaint quickly. I'm waiting on a follow up after I submitted the requested photos of the damage.
Looks promising overall. Value for money is there. This is going to fit my needs once I work out a couple of small details. I hope tp post a follow up to this.