Recieved my cabins and ratcheting binders very quickly. The chains are great, the binders are just ok. 3 of the 4 binders worked fine, the 4th would not ratchet correctly to tighten it, almost like the spring pin was installed incorrectly. I did reachnout to support, and they refunded me the cost of that binder, which left me with 3 working correctly. They seem to be functional otherwise, and I was able to secure my tractor for travel.
Customer Service Reply:
Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction.To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team. Our team consists of highly trained professionals who are ready to address your concerns and provide you with the best possible solution