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VEVOR Countertop Ice Maker, 37lbs in 24Hrs, Auto Self-Cleaning Portable Ice Maker with Ice Scoop, Basket and Drainpipe, 2 Ways Water Refill Stainless Steel Ice Machine for Home Kitchen Office Party

Customer Reviews for VEVOR Countertop Ice Maker, 37lbs in 24Hrs, Auto Self-Cleaning Portable Ice Maker with Ice Scoop, Basket and Drainpipe, 2 Ways Water Refill Stainless Steel Ice Machine for Home Kitchen Office Party

37lbs/day

Customer Reviews

Ratings by Features

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  • 4.7
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118 Review(s)
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Dissatisfied Customer Dissatisfied Customer
Owner
Reviewed on Dec 14, 2024
This machine started having issues making ice within 4 months of purchase. After 6 months of use and numerous attempts at cleaning and troubleshooting per the information provided by Vevor, the machine makes a loud noise and no longer makes any ice. After reaching out to the company to request a replacement or a refund, I was offered a $20 refund. There was also mention that I could find someone locally to replace/repair parts of the machine. I do not recommend purchasing this machine. My customer service experice was unsatisfactory.
azsunsfan azsunsfan
Nice nugget ice maker
Reviewed on Dec 01, 2024
Makes great nugget ice, runs a lot quieter than the previous models we used before. I like that it holds a lot of ice, able to fill 3 water bottles full of ice in the morning. I have bought 2 other nugget ice makers including more expensive ones and this one is our overall favorite.
Lake House Lake House
ice machine
Reviewed on Nov 29, 2024
Great counter ice maker, purchase early this spring. Have used it all summer works excellent and easy to clean.
Paul Paul
TERRIBLE
Reviewed on Nov 28, 2024
After waiting a month for a product that never arrived, I finally got a refund. No explanation, no answer as to why , just a refund. I'll never shop online with you again.
Mark Mark
Ice maker
Reviewed on Nov 27, 2024
Makes good nugget ice. Happy with my purchase....... .
grams grams
s.newton
Reviewed on Nov 25, 2024
I bought this ice maker a few months ago, the ice is exactly what I wanted but it started making a strange noice after about 1 month and I would have to unplug it and reset it, now it doesnt work at all...I didnt get but 5 months out of it before it stopped worked.
Customer Service Reply: Hey, there. Thank you for reaching out to us and sharing your concerns. We are sorry to hear about your poor experience with us. We encourage you to visit our website and navigate to the "Contact Us" page, where you can find various ways to get in touch with our dedicated customer support team. Our professionals are well-equipped to assist you and will work diligently to provide you with a satisfactory resolution.
Reviewed on Dec 18, 2024
Adam Andrade Adam Andrade
Mr
Reviewed on Nov 19, 2024
I bought this ice maker. Upon delivery it was clear that it was not working properly. I made loud noises and made ice very slow. Contacted support for replacement, it was a waste of my time as I was completely ignored. The person who answered my complaint insisted it was working properly. It was not. I guess the worse part of this purchase besides not working properly was the customer support. Very bad!! Anyhow after cleaning the machine it worked better and stopped making noises. Good for about 1 month. Now it is dead will do nothing. What will customer service do now? I will let you know. To be continued
Customer Service Reply: Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced. Please be assured that your case is currently under review, and we are actively working on finding a solution that will meet your needs and expectations.During this time, we kindly ask you to keep an eye on your ticket updates and/or your email inbox.
Reviewed on Dec 03, 2024
Nancy Nancy
None
Reviewed on Nov 14, 2024
Great ice maker. Performance is perfect Fits nicely on the counter. Makes lots of ice quickly. Easy to use.
Shannon Davis Shannon Davis
Owner/ Sole Proprietor
Reviewed on Nov 13, 2024
The ice machine makes ice, but within 2 weeks of receiving the machine it started making very loud scream sounds. Customer service did respond, but it took almost a month to “Address” the issue, which is unacceptable. Asked to receive a new machine, but finally came to an agreement to receive most of my money back & keep the machine until I can replace it with a different brand! (Would not recommend this product & Customer Service is very bad! Look elsewhere, but it seems that most of this type ice maker are all made by the same company & you will have problems!!!
Customer Service Reply: Thank you for your patience and cooperation throughout this process. We are pleased to inform you that we have reached a mutual agreement regarding your recent concern.We sincerely apologize for any inconvenience this may have caused and appreciate your understanding
Reviewed on Nov 19, 2024
Jason  Lancaster Jason Lancaster
VEVOR ice machine
Reviewed on Nov 06, 2024
Awesome small countertop ice machine can fill it manually or plumb it up to a dedicated water line, which I did and we always have ice ready to use. Noise level is good. Only makes noise when filling the reservoir. Just the sound of the water valve opening. Don’t really notice it.

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