PROS: Customer service was good. Machine received cosmetic damage during shipping. Contacted customer service through PayPal, and response was fast. We arranged to keep the unit and received a discount which was agreeable to both parties. After about 2 weeks am very pleased with the amount and quality of ice.
CONS: Would benefit from a light inside. Water container is hard to see into. Plus would help to see ice level on door window. Would also like top to be removable for access for a deep clean. No way to actually get to the ice production area. Will run self- clean with citric acid regularly- hopefully that will be enough