I am giving this unit a 5 star as per the product . I was shipped a used unit . It had no straps , The remote bolt burs are striped out and could not be attached . I took the remote control box apart in my shop and fixed the remote so it could be attached again to the winch . The batteries are installed in the hand remote unit and are dead . I have it up and running . Hope you get a unused new unit . Nuff Said Folks