Had to deal with support at the start! The Heat Press came with everything except the rotation lock knob/screw. To make a long story short, they did send a knob from Chine DHL expedite. So tech support was a plus. We looked for the controller to have a side port for the heater connection. This, it turned out, was an upgrade so the manual didn't cover that except through an addendum sheet. Setup for heat was a bit different than the manual, though we were able to figure it out. The manual does not really discuss the pressure setup correctly. There is a small drawing that shows measuring the distance on a spring, which I will assume is the distance between the bolt head and the plate the head sits on. For anything except a T-Shirt this distance is 3/16\". For a T-Shirt the distance is 3/8\" - 1/2\". Wellll. Turning the pressure adjust knob enough to get 3/8\" does not give a lot of confidence in the structural integrity of the heat press. When the heat bed contacts the foam bed the rear arm leans backward structurally this does not feel right, nor is the heat bed contacting the foam bed evenly. This can be seen visually and at the springs. We have used it for sublimation of a wind spinner and some foam coasters. They both came out excellent. I adjusted the pressure so I couldn't pull paper out between the hotplate and the foam bed, this also showed the uneven pressure. Tried to measure the heat bed temperature, but it is covered by a fabric sheet that gave inconsistent readings though all were in the ballpark of the setting. This was bought because it was cheap and had all that was needed to do sublimation on various items. The manual is typical of cheap products from China, and the build is typical of cheap products from China. It does work, and I would have to say it works pretty well. Tech support does respond and support. The minus for ease to use is due to the manual. The manual should allow the end user to use the product completely.
Armando 
