I received my heat press in a timely matter-I love the way it looked, but it did not function properly. It way overheated - I had it set to 308 degrees and I tested it with a heat sensor gun and it was heating between 304 and 340 in different places. The temperature controller also clicked on and off constantly and it would not keep its temperature. I contacted costumer service and found out you can not call them directly, but can only send emails back and forth. They did email me back usually in 24 to 30 hours, but we emailed back and forth for about 3 weeks, before they finally said they would send me a new heat press. I just received the new heat press today - I will see how this one works.