I received my press yesterday and couldn’t wait to open it. After I opened it and removed the press machine, I didn’t see the instructions. I didn’t panic so I removed the bottom foam and there were the tools and instructions. Easy to miss, because some people wouldn’t think to remove the bottom foam. Tested my press and it definitely heats up with no problem. I set the temperature and it passed the test. I’m liking my new press so far. One more test and that’s pressing my T-shirts then I will post photos. When ordering your press machine make sure that you add insurance, because the manufacturer only give you a 30 day manufacture warranty. So protect yourself and get that insurance. I’ve seen reviews from people saying that their press machine stop working after 30 days, 5 months. But if you get that warranty when purchasing your item. Asurion is a good insurance company that they offer. Cover spills, accidental drop, malfunctioning, parts etc. Do your homework before you give a bad review. Hope I’ve helped someone.