The reason for the 5 stars has a lot to do with my customer service experience. My first purchase had issues where the top plate could only move to the left and didn’t move far enough for me to easily get a shirt on the bottom plate. When I reached out to customer service they helped me troubleshoot the issue, were timely in their communications, and empathetic to the fact that it’s frustrating when something you purchased does not work as expected. Once we realized that the troubleshooting steps did not work they quickly replaced my machine and the one I have now works perfectly. Keeping in mind that I understand that sometimes things don’t go according to plan or work on occasion, I have to say this was one of my best customer service experiences that I’ve had in a while. Their focus was on making sure I knew the proper steps to work the machine and that the machine they provided was working properly. I didn’t have to argue with them, or get a generic response from them that was not helpful, or even ask for a manager..... they just fixed it. I am so grateful that this was a stress free experience and they have made a long term customer out of me. Thank you!
Mike Crabill 
