My ice ball press arrived this morning, and as you can see from the photo, it works perfectly! The key is just to be patient. And keep an eye on it; if you let it sit for too long after it finishes pressing the ice, too much may have melted and you end up with what looks more like an egg than a sphere. PLEASE NOTE: an ice ball press WILL NOT work correctly if you just use conventional ice cubes from a standard ice tray, or the ice makers in most refrigerators (they're too small), and it will not make clear ice unless you are using a larger block of ice that has already been frozen correctly to make it clear in the first place. Also, this brand had the cheapest price I could find for an ice press on Amazon, and since it works perfectly, it makes me wonder why other manufacturers charge in upwards of 3x-5x as much for what is basically the exact same product.