I was very excited when I purchased this oven and looked forward to enjoying making pizza at home. Especially with COVID-19 and possibly having to quarantine again. But when I received it, one of the screws to attach the door handle was faulty. I believe the part was shipped from China so I was doubtful that I would ever receive another oven handle. So I spoke to a representative on the phone from the company who makes the oven Vevor (Breanna ) She's from the states and said she'd also contact the distributor through email. Through Amazon "contact the seller" I sent an email explaining the problem. The representative from China (Halo) told me through email that she'd have another oven handle sent. She kept in contact and also emailed me a postage paid return label in case things didn't work out.I'm happy to say that today I received the oven handle by express mail and not only did I receive one handle but they ensured I wouldn't have a problem and sent two. Halo took care of the problem in a timely manner and answered all my concerns. The handle worked and I'm so happy!!Thank you so much Halo!!
Ilyssa Siggia 
