I had a terrible experience with your company. I ordered 4 boxes of tile. I received 3. I communicated several times with you. Did not receive the 4th box. I was forced to buy tile from somewhere else. My contractor could not wait any longer. After he finished, the 4th box arrived. I WANT A TOTAL REFUND IMMEDIATELY. Please send FedEx to pick up the tile AFTER I received refund. This has been an awful experience.