Purchased this product for an event. The night before I filled it with hot water to prewarm the container. It was sitting on the counter and I was busy. Came back about 30 minutes later to find over half the water had leaked from the spigot where it attached to the container. Dumped the remaining water and checked the connection. It was barely attached (mis aligned), with a piece of the inner wall bent outward. Thankfully my husband is super handy and was able to take it apart and repair it as there was no time to return. Extremely thankful it was not filled with hot chocolate! I gave it a 3 regardless due to the fact that it does keep liquid very hot. Seems I just got the defective one.