I have 2 retractable hose reels. It has been two years and they are working (retracting) fine. The only complaint I have is the dripping nozzle. Had to replace one nozzle. However, on both reels, I had to reinforce the hose couplings where the nozzle attaches to the hose. I really dislike a dripping hose and/or nozzle. However, I dislike manually rolling up a hose more!